FAQ

Contact info@twoprintsco.com for any questions

Frequently asked questions

Refund & Return Policy – Two Prints Co.

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At Two Prints Co., each item is made to order with custom designs. For this reason, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges on any products.

Please review your order carefully before completing your purchase.

No Refunds

We do not offer refunds for:

Change of mind
Ordering the wrong item, size, or color
Customization or personalization errors made by the customer

Order Issues

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review the issue and work with you to find an appropriate solution.

Cancellations

Because all items are made to order, orders cannot be cancelled once they are submitted.

Contact Us

If you have any questions about this policy or need help with an order issue, please reach out at:

Email: info@twoprintsco.com

Privacy Policy for Two Prints Co.

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At Two Prints Co., your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information when you interact with our store:

Personal Information

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely through third-party payment providers; we do not store full credit card details)

Automatically Collected Information

When you browse the site, we automatically receive information such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the site
Cookies and tracking data (see “Cookies” section below)

Order Information

When you place an order, we collect:

Products purchased
Order total
Delivery details

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order
Respond to customer service inquiries
Send updates, promotions, or newsletters (only if you opt in)
Improve the performance and user experience of our website
Prevent fraud and ensure the security of our store

3. Sharing Your Information

We may share your information with trusted third parties that help us run our business, including:

Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., Canada Post, UPS)
Website hosting platforms
Analytics tools (e.g., Google Analytics)

These providers only receive the information necessary to perform their services.

We do not sell, rent, or trade your personal information.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may be used to:

Remember items in your cart
Improve site functionality
Analyze how visitors use the site

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure.